Skip to main content

Melneka Parker | Building Your Business by Great Customer Service

Melneka Parker | Most business-owners would agree that having great customer service is one of the best ways to build your reputation and build your business. In fact, I would go so far as to say it’s essential, and the quality of customer service is the number one thing that pulls people back to your business, or pushes them away. However, many business owners often miss a part of the puzzle when it comes to customer service, and the effects can be devastating. The piece of the puzzle is not your staff, but the services you use that come into contact with your customers.
Melneka Parker
Melneka Parker
Here’s what I mean : Melneka Parker
A little while ago I wanted to send a gift to a friend, and I decided a selection of wines would be perfect. So I found an online retailer and ordered. Everything was very smooth. There was a great selection of wines, the ordering process was easy, and the merchant gave you a tracking code to see exactly where your package was and when it would be delivered.
The wine arrived quickly – within two days – and everything was great apart from one little thing. One of the bottles, and it happened to be the most expensive, had been shattered. It wasn’t the fault of the wine merchant, but the courier, who must have dropped the case. And there is the great lesson about customer service, because it isn’t only the service you give, but the service given by anybody you hire to work in your business.
Three tips to giving great customer service : Melneka Bowers
  1. Get feedback from your customers. Most customers will give feedback, especially if something goes wrong. But not always, and in some cases these people will tell other people, and can seriously damage your reputation. So encourage feedback, especially feedback about bad stuff, because that then gives you the chance to put things right, and also stop the problem from happening again.
  2. Constantly check the quality of work of your sub-contractors. If someone lese is doing work on your behalf, make sure they are producing top-quality work. It’s so easy to think that everything is OK, when a sub-contractor (such a courier) could be making a big mess of things, and causing problems you don’t even know about.
  3. Take responsibility for your staff, including your sub-contractors. If a sub-contractor does something wrong, make sure you put it right, and take responsibility as though they were one of your own staff. There’s nothing a customer dislikes more than a company which tries to pass the buck for bad service. Take responsibility, and you stand out as the good guy, and really enhance your reputation.
There’s a lot more to giving great customer service, but by following these three simple rules, you’ll get it mostly right, and that’s usually enough for most people. In the end, it’s all about taking responsibility for every part of your business, and making sure quality is high right across the board. Do that, and you’ll never need to fear the competition or worry about your customers going elsewhere.
Labels:

Comments

Post a Comment

Popular posts from this blog

Melneka Parker | The Impact Of COVID-19 On Search Trends And SEO

Melneka Parker | For the last two months, the whole SEO community has been talking about the latest COVID-19 pandemic outbreak and its impact on organic traffic and performance. It has been seen that there has been a significant dip in the organic performance of websites across different verticals. And at the same time, there are also many verticals where a notable rise in organic traffic is observed. There are various new Search Engines Results Page (SERP) features that one can see emerging on different search engines such as Google. Melneka Parker With the rising nervousness and uncertainties in the economy due to the COVID-19, there have been drastic effects on different businesses and industries. Many industry experts stated that significant changes in the organic traffic, as well as revenues, were seen from 12th to 16th March 2020. One of the interesting developments of the pandemic has been that the result page of Google has started stimulating many new panels related to ‘c...
Post a Comment
Read more

Melneka Parker | Online Marketing For Beginners

Melneka Parker | If you’re just getting started in the online marketing industry, there is only one rule you need to remember: without successful marketing, you CANNOT have a successful business. There are literally hundreds of different marketing strategies that can help you with generating traffic and business for your website, but you’ll need to do a little research to see which ones would work best for your needs, as well as which ones are going to be most productive and cost-effective given your budget and type of business you’re operating. For example, banner ads will be more productive for an online business that is selling something, whereas link building might be more useful to a resources site, and so on. You have just found valuable information on online marketing for beginners. Melneka Parker The first step in online marketing for beginners is devising a plan of attack. You’ll need to choose the elements that you want to employ in the marketing of your website or busi...
Post a Comment
Read more

Melneka Parker | A Look at Small Business Consulting Services

Melneka Parker | Small Business Consulting Services Can Produce Change When it comes to opening a small business for the first time or keeping an existing company running smoothly, there are many areas that need to be focused on. A person may feel as if they have everything under control, when, in fact, things are going haywire. A business owner or manager may be looking for a consultant to come in and assist. Here are just a few examples of some of the small business consulting services that can be offered. Melneka Parker As a new company, there are important things that should be addressed before operation begins. All businesses should have a business plan in place. This helps a company identify its strengths and weaknesses, and this is a very important key factor. (Melneka Parker) A consultant can help set goals to keep the strength’s firm and improve the weaknesses. It is a known fact that competition grows daily, no matter what the business is. A business plan should also in...
Post a Comment
Read more